Return and Refund Policy

Returns

We want you to be satisfied with your purchase from Fete Queen United. If for any reason you are not completely happy with your order, we offer a 10-day return policy, starting from the date of delivery. To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@fetequeenunited.com to request a return authorization.
2. Packaging: Ensure that the item(s) are in their original condition, unworn, and in their original packaging.
3. Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to return the item(s).

Refunds

Processing Time: Refunds will be processed within 5 business days of receiving the returned item(s). Please note that the processing time may vary depending on your payment method.

Refund Method: Refunds will be issued using the same method of payment used for the original purchase.

Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info@fetequeenunited.com. We will work with you to replace the item or issue a refund, as appropriate.

Return Shipping Costs

Non-Defective Items: Customers are responsible for return shipping costs for non-defective items.

Defective or Incorrect Items: If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.

Cancellation of Orders: Orders can be canceled within 24 hours of placement. After this period, the order will be processed, and the return policy will apply.

Contact Information: For any questions or concerns regarding our return and refund policy, please contact us at:

Customer Service Email: info@fetequeenunited.com

Customer Service Phone: 678.960.8924

Changes to this Policy: Fete Queen United reserves the right to update or modify this return and refund policy at any time. Any changes will be effective immediately upon posting on our website.