We want you to be satisfied with your purchase from Fete Queen United. If for any reason you are not completely happy with your order, we offer a 10-day return policy, starting from the date of delivery. To initiate a return, please follow these steps:
Processing Time: Refunds will be processed within 5 business days of receiving the returned item(s). Please note that the processing time may vary depending on your payment method.
Refund Method: Refunds will be issued using the same method of payment used for the original purchase.
Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at firstname.lastname@example.org. We will work with you to replace the item or issue a refund, as appropriate.
Return Shipping Costs
Non-Defective Items: Customers are responsible for return shipping costs for non-defective items.
Defective or Incorrect Items: If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.
Cancellation of Orders: Orders can be canceled within 24 hours of placement. After this period, the order will be processed, and the return policy will apply.
Contact Information: For any questions or concerns regarding our return and refund policy, please contact us at:
Customer Service Email: email@example.com
Customer Service Phone: 678.960.8924
Changes to this Policy: Fete Queen United reserves the right to update or modify this return and refund policy at any time. Any changes will be effective immediately upon posting on our website.